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Welcome to UPD dealer support
Your success is our priority. Get the help you need, fast, reliable, and dealer-first.
Whether you need to check on activations, update your bank account, or get help with Verizon or Simple Mobile portals, this page is your one-stop support hub. Below, you’ll find phone numbers, portals, request forms, and FAQs to guide you step by step.
Quick access contacts
Vidapay
Vidapay Dealer Portal
Dealer Support Line: 877-956-2359
UPD (Master Agent)
Charlie: (314) 499-9272
Luisa: (314) 272-4131
Faith: (314) 237-1155
Desirie: (314) 887-4422
Miguel (English/Spanish): (314) 736-3000
Email: [email protected]
Main Phone: (314) 771-5797
Verizon Prepaid Dealer Support
Phone: 888-866-6924
Press 2 → Indirect Agents
Press 1 → Location codes (start with letter)
Use Location Code: N905501
Press 2 → Codes starting with “N”
Press 1 → Prepaid
Simple Mobile Dealer Support
Phone: 888-424-6344
Code: 56827
Quick access contacts
Vidapay
Vidapay Dealer Portal
Dealer Support Line: 877-956-2359
UPD (Master Agent)
Charlie: (314) 499-9272
Luisa: (314) 272-4131
Faith: (314) 237-1155
Desirie: (314) 887-4422
Miguel (English/Spanish): (314) 736-3000
Email: [email protected]
Main Phone: (314) 771-5797
Verizon Prepaid Dealer Support
Phone: 888-866-6924
Press 2 → Indirect Agents
Press 1 → Location codes (start with letter)
Use Location Code: N905501
Press 2 → Codes starting with “N”
Press 1 → Prepaid
Simple Mobile Dealer Support
Phone: 888-424-6344
Code: 56827
Useful links
Check Verizon Port-in Status
Verizon IMEI Checker
Vidapay Dealer Portal
Weekly Verizon Prepaid Training (Thursdays, 2–3 PM CST)
Forms & Requests
Bank account change request or apply for postpaid ACH terms
To complete this request form, please have:
1. Copy of the owner’s valid picture ID
(e.g., Driver’s License).
2. Business License:
Showing the business name and address.
3. Copy of a voided business check or bank letter showing:
Business name
Address
Bank name
Account and routing numbers
Frequently asked questions
How long does it take to get dealer support?
Most requests are handled the same day. For bank/account changes, please allow 2–3 business days.
Do I need to call Verizon Prepaid or UPD first for activations?
Start with UPD support for dealer-specific questions. Verizon Prepaid support lines are for portal, code, and technical issues.
What if I’m locked out of the Vidapay portal?
Call Vidapay Dealer Support at 877-956-2359 for reset and login help.
How do I join weekly Verizon training?
Use the training link above. Sessions are Thursdays at 2 PM CST (3 PM EST, 12 PM PST).
Can I apply for ACH terms later if I’m already a dealer?
Yes, just submit the Bank Account Change Request with your updated documents.
